What happens if I miss an appointment?

If you miss an appointment, you or your NDIS plan-manager will be charged the full fee for the missed appointment. If the appointment missed is not at our clinic you will be charged the full travel time as well as the full appointment fee.

If you need to cancel an appointment, please ensure you call or email reception 24 hours before the scheduled appointment, please also outline the cancellation reason. If you have called or emailed reception 24 hours before the scheduled appointment you will not be charged a fee.