Listening for Connection and Impact

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Professional Development Workshop Brief

Facilitator: Rosalie Martin
Duration: 2 hours (online)

Workshop Objective

• Deepen participants’ understanding of the challenges and potential of listening in modern communication
• Equip professionals with practical skills to listen actively, empathetically, and effectively
• Reinforce the role of listening in building trust, collaboration, and emotional intelligence

Target Audience

• Team leaders, managers, and professionals from all sectors
• Individuals seeking to improve their interpersonal effectiveness and influence through better listening

Key Topics Covered

• The problems with listening as we commonly practice it
• The promise and power of renewed, intentional listening
• Active, reflective, and empathetic listening techniques
• Common barriers to effective listening (bias, distraction, assumptions)
• Tools and practices to strengthen listening in daily interactions
• Listening as a foundation for inclusion, trust, and performance

Workshop Format

• Pre-recorded video to watch as a work team for professional learning and development.
• Includes interactive exercises, small group discussion, real-time practice, and self-assessment

Learning Outcomes

• Recognise current habits and breakdowns in listening
• Understand the personal and relational benefits of improved listening
• Apply core listening techniques to professional and personal conversations
• Build greater awareness of how listening contributes to clarity, collaboration, and connection
• Leave with practical strategies to foster a culture of listening in teams and workplaces